Shipping and Damage
All products shipping via UPS,Fedex or DHL . All produces are carefully inspected for damage prior to shipping. In many cases, we will improve on and reinforce the original packaging provided by the manufacturer.
Our expert shipping staff takes extra time in the packaging process to minimize potential shipping damage. Upon the arrival of your items, inspect everything thoroughly, even if the packaging is intact, before signing the delivery receipt.
If you receive a damaged product, please do the following:
- IMMEDIATELY CONTACT US
- Keep the product with its original packaging and box
- Make a list of the damaged or lost item(s)
- Vivid Racing will contact the shipper once we receive the email info above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from CARTREATS.
Once the product is received back and inspected, a replacement or credit will be issue
Once signed, any freight damage claim is null and void. If you need to process a damage claim, action must be taken within 72 hours of delivery. After 72 hours, refunds reorders and claims cannot be processed. All shipped items are fully insured. cat treats will not be held responsible for the outcome of the claim, although we will assist you to the furthest extent possible.
The shipping rates shown at time of checkout on our site are based on a weight guesstimate and then formulated via a Fedex shipping program. The rates do not take into account dimensions. If your shipment weight is higher than the online cart can process, please contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders (Outside the USA) are not automatically processed as we may require additional information from you.
An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns. Unfortunately once it has shipped restocking fees will apply if they are applicable. Special order items, custom built items will not be able to be returned. For this reason it is extremely important to check your invoice or order form.
If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom made item, we cannot accept a return. Shipping is non refundable in either direction unless approved by Cartreats. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the Cartreats warehouse are shipped via FedEx, USPS, or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to Cartreats or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you.
Special Order Items
Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.
CARTREATS DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.
In the event that the product you ordered is sent either incorrectly or processed wrong by Cartreats, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.